- STORE REVIEWS
- PRODUCT REVIEWS
2020-04-20
1/5
Terrible Customer Service
"For over 30 years I have built my PC's. I didn't feel like doing the reach and building, I should have. I bought a Dell Alienware R8 for $2300. I wouldn't recommend them. Alienware has serious issues with their updates. Multiples times they have failed, this time cost me a complete reload of the OS. I reached out to support Dell/Alienware and they were closed. Their hours are Monday to Friday 7am to 11pm CST. After that you are screwed. I tired reaching out to them on their support page and was told my support had expired, it hadn't it was extended. Steer clear of this company, they will let you down when you need them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
