"I ordered a new laptop on a Saturday however I received a call informing me that they no longer had that model. Customer service was great and worked with me to find a different model of the same computer and customize it to the same specifications that I wanted for about the same price. Customer service was always available to speak with directly. The computer was shipped a few days later and arrived in perfect condition. Overall I am pleased with my experience and would order from agearnotebooks again"