- STORE REVIEWS
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2021-12-14
1/5
When it goes bad, you're just out of luck
"I ordered 13 canvas photo wall hangings to give to sponsors and board members of the non-profit where I work.
1. I purchased the items on November 23. I picked them up on November 24. Most of them were poorly constructed. I had them try to fix several, and picked those up on November 27. Some still weren't acceptable AND others couldn't be reproduced because the order had already expired in their system. I was advised to cancel the entire order and get my money back. I was also advised to order online again for a shipping option because the production would be made by a machine instead of people so would look better.
2. I reordered a second time as advised on November 27 (Order# *******095201)
3. I then called Walmart.com and cancelled the original order. They provided a bar code and advised me to take the original items back to the Elizabethton Walmart (#690).
4. I took the items back to the local Walmart store and dealt with customer service. When the rep scanned the bar code, it said no order found and then the bar code disappeared. We tried for 90 minutes with me standing at customer service trying to get this resolved including Walmart.com hanging up on the local csr.
5. Finally, a local employee, a man named Brandon, got through to someone and told me I would be reimbursed. He said he would hold onto the returned items for a few days and then dispose of it because it was canvas photos specific to my company. They were now basically trash.
6. I've communicated with customer care at Walmart.com regularly since 11/27 with no resolution. They want proof I took the items back, and there is none. All I can tell them is that I received the new order, which I'm keeping, and want to be reimbursed for the order I returned. It's not my fault I don't have paperwork (I mean, I have the original paperwork and did have the bar code that just disappeared). I did everything I was asked to do. I followed the instructions of the local customer service folks... exactly. I followed the instructions of the walmart.com folks... exactly. Now, I'm being taken full circle and being told to get the local store to reimburse my non-profit and also to reach out to Walmart.com's phone customer service (the same place that hung up on one of their own customer service folks trying to help me. I am trapped on a highway with no exit ramps."
Merchant Member
2019-01-24
1/5
price change as I checked out
"I was buying an Asrock z370m itx motherboard for a great price and when I went to check out, the price was "adjusted up by about $20.
Bad business. First time buyer and will probably be the last."
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2012-10-04
5/5
"I get the deals here when they have free shipping, typically, or when the total price is still the best compared to other online dealers. Been buying here for years and never had a complaint. I think SB has a new warehouse in the Atlanta area because the last few orders have been delivered in about 2 days. It's been great and will cause me to buy from them even more. Solid store."
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2010-11-12
5/5
"Great experience. Easy to navigate. Solid prices for special item. Good packing. A little slow in shipping even for free, but still a place I'll buy from again (in fact, I already have)."
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2010-05-12
5/5
"The batteries came quick and shipped free. I'm happy."
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2006-04-11
5/5
"best prices for windows software and delivery was fast. No complaints. Will definitely order from Vio again."
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2005-01-06
5/5
"I've ordered from ZipZoomFly 5 times and every time have been pleased with the order. No mistakes and no problems. I did get one hard drive that went bad after one day and I RMAd it without any trouble. This time I ordered an AG Neovo F-419 LCD monitor from ZZF. Not only was it the lowest price (free shipping and no tax), I got the item in 2 days (as usual -- they've all gotten to me in 2 days). I couldn't be more pleased.
I will continue to shop at ZZF. The only thing I would recommend is that they solicit and publish feedback on their products like NewEgg does. I often go to NewEgg to read about the products and then order them on ZZF (new egg charges me both shipping and tax).
I recommend ZZF to everyone."
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