- STORE REVIEWS
- PRODUCT REVIEWS
2005-06-27
1/5
"Bottom line, HORRIBLE customer service!
5/15 - Ordered *one* red X50. Online invoice shows quantity of 1, total of $312.95 which has shipping (I still have the PDF of this output). No order confirmation recived via email.
5/17 - 9:29am: Sent email to esort asking the status of my order since I didn't get an email. ~2:00pm: Recieve phone call from sales wanting to verify my billing address, since it was being shipped to another state (where I was attending college). 3:14pm: Finally recieve order confirmation via email. It lists *TWO* X50 purchased with a grand total of $616.90.
5/19 - Recieve reply from 5/17 email about my order status. Send out email asking why I was billed for *two* X50's. Never recieve a reply, ever.
5/23 - Recieve *two* X50's via UPS. Try to call tech support about the extra shipped X50, but closed.
5/24 - Call tech support about extra X50 shipped and billed to me. The lady tried to make it sound like it was *my* fault saying I must have clicked the button twice. Total bull. I am not a noob to online purchases and know not to double click on ANY link. Initially she wasn't going to pay for the return shipping. Finally she agrees.
5/25 - Around this time, I notice I am unable to access their website. Don't think much of it. I find out the UPS return shipping label was sent to my billing address (which is in a different state). Call up tech support once again and have them send me another UPS slip to the shipping address they previously used.
5/28 - Website is still unavailable. Ask friends on the net to see if it works for them, and it does! I use a open proxy and magically I can access their website once again. Sounds like a dishonest way of making a customer 'go away'. Send email to Escort while behind a proxy, asking them to unblock my IP. Explained that I know they're specifically blocking my IP because when I use a proxy, I can get to their site again.
5/30 - Once again I can access their website normally.
6/2 - New UPS return slip arrives.
6/3 - Promptly get the package to the UPS station.
6/13 - Package is delivered to Escort.
6/20 - No credit recieved on my account yet! Email sales and ask what the heck is going on.
6/21 - Get a $303.95 credit to my account (it didn't show up online till 6/22). Guess they DID charge me for that UPS return slip after all. I'm so tired of dealing with this damn company, I don't care.
6/22 - Recieve responce to email saying he/she has no idea whats going on and to give more details. I reply the same day with a brief summary of the situation.
6/23 - Send email asking why I was only credited $303.95 instead of $312.95 (unit + shipping)."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
