- STORE REVIEWS
- PRODUCT REVIEWS
2012-06-26
1/5
"WAE+ are an appalling experience. I am without the goods I ordered and I'm still £235.79 out of pocket awaiting a refund. I do not intend remaining so. It seems that WAE+ cannot/will not supply when they promise, have an elusive and ineffective customer service which is casual and blithely indifferent to customers. Since becoming alarmed at the non-delivery of a Panasonic Camcorder, on the 8th May I began a series of emails and many phonecalls. I'm pleased I kept a record of both. When contact was eventually made, I was assured that my order was being fulfilled from Europe, and I was even given dates by email. Hopeful for a few days(my holiday approaching), it didn't arrive. On the 16th May I spoke to James Phipps, who I (verbally) tied up in knots, and I heard him whispering to someone else - frantically imploring, in vain, for them to take the call from him. James promised a cheque for a refund. I received an email confirming the cancellation and that a refund would be made within 30 days. Why not simply refund my Mastercard? Well, for all I know, my money could be used as WAE+ working capital for 30 days, or indeed to gain interest or, who knows? For longer than 30 days or more if they hang onto it that is... today they have had my money for 41 days. Therefore as of today, I am sending my complaint and a copy of my file to the Birmingham City Council Standards (I urge others with complaints about WAE+ to do the same - contact: http://.birmingham.gov.uk/tradingstandards). I am also sending a copy of my file to the Disputed Transactions section of my credit card, together with the question: "Can I insist on a refund via credit card, because the retailer holding onto my cash affects my credit card balance?" Who knows what is really going on at WAE+? I am not too aware of any well directed procedures and equitable practice behind their activities - given my experience that is (and now, I see, the experiences of others). If I do not get my refund (in whole) within the next matter of days, then a copy of my file will also land on the desk of the West Midlands Police, marked for the attention of the Fraud Squad, under my covering letter. It will convey my concerns that there may be a system employed at WAE+, whereby persons are encouraged to order items which are not actually available for fulfilment, for which money is received from the intending purchaser, and who are then subject to a refund system which is dilatory to the point of dismay and disaffection, and whereby the individual may simply just give up. Well, does it all seem a little odd perhaps? Are others experincing something similar? I am not making any accusations in this public forum. Others can form their own opinions, based on what facts they have available. I will make myself freely available to the police if they wish to review my file."
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