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5/5
"Online ordering was very easy. Prices for Doctor's Diet protein nutrition bars were very competitive (least expensive I found for what I ordered). Received confirmation of my order immediately. UPS shipment arrived at my home 3 days after ordered. Excellent service. I will buy from this seller again."

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2007-04-25
5/5
"Online ordering was easy. Seller's price was considerably lower than competitors' (Samsung 226BW LCD monitor). Though out of stock when I ordered, the lower price made it worth waiting. Monitor was shipped and received well before the date projected when I ordered. UPS delivered. I've bought from PC Connection before and have never had a problem. I'd shop there again unhesitatingly."

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2007-04-03
5/5
"Ordered CD blanks and jewel cases. Finding the items I wanted and comparing them with others offered by the seller were easy. Discounts for bulk (100) items were calculated automatically and entered accurately during the checkout process. Everything went very smoothly. The order arrived via UPS 3 days later. I will definitely shop with this seller again."

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2006-12-02
1/5
"TVA's Web site indicated LCD TV set I wanted was in stock (25 units). E-mailed to make certain the set was actually in stock. Reply came within hours that it was in stock. Ordered set 11/10/06. Credit card charged 5 days later. No contact since then from TVA. No response to my e-mail. (I refuse to deal by phone with sellers, as there is no proof of what is said. It's my word against theirs. Any legal action would require a paper trail and proof of allegations.) Recent checks of their Web site show as few as 13 and as many as 25+ of the set I ordered are still "in stock." Discovered this site and the previously cited problems with seller just recently. Checked Los Angeles County Better Business Bureau for complaints about TVA. 13 have been filed and handled well enough to earn TVA a "BBB" rating. (See this link: http://tinyurl.com/yfyjso. Cut & paste or type into your search window.) Checked Los Angeles County Dept. of Consumer Affairs re: CA consumer protection laws. (See this link: http://tinyurl.com/ykapyv.) Essentially, TVA has 30 days to send an order or notify buyer of alternate options. Complaints to both BBB and Dept. of Consumer Affairs can be filed online at links provided above. Buyers should be aware that TVA's "Terms and Conditions" say buyers can be charged a 3% "cancellation fee" for "merchant processing and handling fees" TVA incurs, plus "shipping and handling charges incurred" should they cancel an order. Therefore, if TVA says it has shipped your order, demand a tracking number and name of shipper immediately be provided in writing (e-mail). If provided, immediately call the shipper for confirmation of the info. If not provided, consider your options carefully. (Personally, I will dispute the charge and plead my case with my credit card issuer.) If you are not in a hurry and willing to go through the hassles involved in dealing with TVA, you can save considerable money buying there. If you are in a hurry and/or don't need the stress others' posts suggest you will probably have, buy elsewhere. Most of all, remember that squeaky wheels generally get oiled. Write down dates and names of every TVA person you speak to, but be aware that a verbal interchange is not proof of anything. Save a copy of every e-mail sent and received from TVA. If you decide to complain to authorities, a paper trail will help to prove your case. I will post a follow-up on my case when it runs its course, one way or the other. 12-16-2006 Addendum: TV Authority (TVA) could not or would not provide a shipping date, name of shipper or tracking number for my order. After requesting the information 4 times and not getting it, I cancelled the order (31 days after my credit card was charged). I will dispute dispute the charge with my credit card issuer, file a complaint with the Better Business Bureau, and file a complaint with the Los Angeles County Comnsumer Protection Office. I will never again do business with TVA. 01-02-2007 Final Adddendum: TV Authority failed to refund/rebate my credit card within the one week consumer protection laws allow. Complaints filed with the FTC, BBB and CA Attorney General's Consumer Affairs Office. Final note: TVA rebated my credit card 1-16-07, 23 days after it received my cancellation. CA law allows a seller 7 days to file a rebate. Yet the CA Consumer Affairs Office refused to get involved. (BOO - HISS to that office!) However, the FTC took my complaint and keeps files on such businesses. If enough complaints against a store are filed, it can get involved."

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