- STORE REVIEWS
- PRODUCT REVIEWS
2004-10-27
1/5
"I purchased a costume at the beginning of October and i recieved an email giving my my order number, and giving me a recieval date of October 19th. the next day my credit card was charged. it is now October 27, and i have still not recieved a costume. I talked to a sales associate about 2 weeks ago and he informed me that my costume was on back order, but that it would be in on Monday, and that i could call back on Tuesday. Well suprise suprise, when i called nobody answered. i think it is funny how during store hours, a cellular voicemail picks up, which is full anyway, and after hours a regular answering machine picks up. Although it is a waste of time to leave a message or even take time to write an email, because i promise you, these people will not get back to you. I am very disatisfied with this place, if it is even a place, and i will NEVER do business with them again!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
