- STORE REVIEWS
- PRODUCT REVIEWS
2021-10-05
1/5
They aren't interested in helping you, only taking your money
"I placed three orders with the company for custom embroidered polos (3 orders, three colors). I received the items, and they were printed incorrectly; I reached out to customer support, and there seemed to have been a discrepancy. The system sent me a link for artwork approval, and the images shown were those that I originally submitted. The company claims that the proof was a picture of what was (incorrectly) printed. We went back and forth about this, I sent my email threads and links I received, and the company has no interest in helping me. I spent almost $500 on these shirts, and they are essentially telling me the misprint is my fault, and that's that. I told the customer service rep that I would have many purchases in the future, and I would appreciate a little bit of leniency; she didn't care. No offer for even a small credit towards new shirts, no apologies for the apparent misunderstanding from their system, nothing. I won't be doing any more business with this company."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
