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2019-12-12
1/5
The worst kind of customer service
"On the 4th of Dec I ordered an item for a birthday present on the 15th of Dec. I never got a receipt from the company, I only have my PayPal receipt.
By the 11th I was getting nervous so I wrote customer service. I provided my PayPal invoice and transaction numbers. Today on the 12th I got a reply saying "In checking our records, we don't show an order for you." and the suggestion that I could re-order.
I called and waited 15 minutes to speak to someone. They were able to find me via my email address (that was also provided in my previous email) The customer service person said that the item was mailed on the 5th and wouldn't arrive until the 16th of Dec. I asked why does shipping take 9 days (not including Sunday's) I was told that was "FedEx's schedule" I then asked if a tracking/receipt would now be sent to my email and was promptly hung up on.
This is the worst kind of customer service. This company has lost my business and that of anyone I can share this story with. The item will arrive late for the birthday also so that is ruined as it's too late to reorder from someplace else.
This couldn't be more disappointing. I highly suggest avoiding this company."
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2013-10-24
5/5
"Everything delivered on time, quality was good as were prices."
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