- STORE REVIEWS
- PRODUCT REVIEWS
2012-07-29
1/5
"I only wish that I had found this web site prior to ordering directly from Lenovo. It is interesting that there was a major article in the WSJ about the company and the challenges that it is facing. Clearly, they either don't have a clue or simply don't care about small business (75 employees). A tenant who happens to be an IT company told me to try them rather than continuing with Dell. So, at least I only ordered one desk top to see if we liked the machine. That was on June 20th. We still haven't received the machine as of tonight, Saturday July 28th. They cancelled the order, "system error" and when I called was told that it would be a 30 day wait for the correct chip. After instructing them to ship whatever they had that was similiar, the Sales Rep lied and said that it would be shipped Blue Label. The order has sat with UPS coming out of Mexico for a whole week. I won't go into the phone calls to the call centers as it was very similiar to Dell about 6-8 years ago. The people were courteous but Lenovo just doesn't care about customers, or small ones anyway.
Whatever you do, DO NOT BUY DIRECT from Lenovo. My friend, the IT tenant downstairs says that he can get them in a week. That's good for him but I will never look at this company again. We are in the bus transportation business and we give refunds if the bus is 10 minutes late. If these guys were running our company, they just wouldn't show up and simply wouldn't care."
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