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2020-04-07
1/5
Unscrupulous Merchant
"Overall experience with this seller was awful.
I placed the order on 1/20/2020 and received an invoice from PayPal same day. I also received an order confirmation from the vendor same day.
On February 17 (nearly a month later), i received notification that the order had been shipped.
On February 20, when I had not received the shipment, I checked the tracking status using FedEx tracking number provided; FedEx.com showed the item delivered Tuesday 2/18/2020 at 12:59 pm to Smyrna, TN. I do not know anyone in Smyrna, TN, and my shipping address was clearly indicated on my invoice and order confirmation (Omaha, NE).
I called customer service ***-***-****) on 2/20 and got no answer during business hours! I left a voice mail with all of my contact details and did not receive a call back. Instead, I received five emails that night with the exact same shipment notification details.
I also sent an email to ****@****, the email address provided in my order confirmation. I have not received any response from this person.
On 2/22/2020, I filled out an online form at nextwarehouse.com to alert them that my order was never received. I finally heard from someone who told me I got the wrong tracking information. The product was then shipped and received a few days later.
However, they sent the wrong product. I ordered a US English keyboard and got a French language keyboard (characters are different, etc.). I have proof of the product description when I ordered that shows they advertised and sold the US English keyboard.
I got in touch with Gary at NextWarehouse. Gary proceeded to argue with me and asked for pictures of the box that the product came in to try to prove that the part number I ordered was the same as the part number I received. He tried to tell me that the manufacturer (Lenovo) shipped the wrong product and that it was their fault, so NextWarehouse shouldn't be held accountable. When I finally convinced him that his company is responsible for the resale -- not the manufacturer -- he agreed to refund me the purchase price. He gave me only four days to return the product in order to get a refund; ironic that I, as the customer, have to act more quickly than the retailer. Nice double standard.
I shipped the product back for $30 (about 35% the cost of the product) on 3/11/20. I finally got a refund for the product on 4/3/20, but only after asking again.
I am asking to be reimbursed for the $30 in charges I incurred to return the wrong merchandise they sent. Gary refuses to reimburse me for the cost. At this point, I have no product nearly three months later, have spent hours of my time addressing this, and am out $30.77 of my own money in the process.
Never, ever do business with these scam artists."
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