- STORE REVIEWS
- PRODUCT REVIEWS
2004-06-12
1/5
"I have purchased DVDs before from Deep Discount DVD without issue. Last December I ordered a box set, and at first it was backordered, but at some point it supposedly shipped, and was swallowed up by the mail.
I found out it was shipped when I called to cancel the order, figuring I'd waited long enough.
Their answer to me, once they realized my order was lost?
"Do you want to buy another one? Why else are you bothering us?"
I just lost $70 and they wanted to play double or nothing with me. I asked for any information they might have had about their shipment, and they said they have none. So they ship without tracking, insurance, if they do at all.
I'm just one of many people they've scammed.
Think carefully before you 'save' that couple of dollars by ordering from them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
