- STORE REVIEWS
- PRODUCT REVIEWS
2016-08-11
1/5
EEKs RUN WHILE YOU CAN
"i don't know what happened to dover saddlery. years ago they were great, i have to assume the company as a whole is not doing well because their policies and their personnel are terrible. they don't care if you have a good shopping experience. they care about money, making money, sucking the customer dry for money, money. really horrible policies. an on-line is worse than the store experience. you buy your items, you put them in your cart, you pay exorbitant shipping fees and then they bill you more. and they don't really care. in my case it was only $4. seems the manufacturer raised their prices overnight, so despite having a receipt for my purchases for $64.92, they charged my credit card $68.92. and the excuses (not a refund and no desire to honor their prices or their reciept) are amazing. i am being told the price went up from $18.99 to $26.99 at the manufacturer (i guess they can't add) and the nonsense they are putting me through over this is incredible. first, they will not allow me to cancel the order. i have called back 27 times,i get every excuse there is. i am told 'it is already packed', 'let us find out what happened'... and now i am being told they can not cancel it or confirm in writing that it has been canceled and 'they will pass it to the manager'. AND i am being told they will no remove me from their mailing list... seriously. for $4 dollars they have destroyed my confidence in dover saddlery and forever ruined their reputation."
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