"When I looked on their website I didn't read all the reviews,but I scanned through most of them and they were all good.Guess they eliminate the bad reviews. So I ordered a personalized bracelet.It was leather with a stainless steel plate.Could not believe what I received.The leather was cheap,and the stainless steel was even cheaper and flimsy.I could have done a better job engraving because you could barely read it.It was more like it was scratched on.And of course they are not going to make it good.The company did admit they get a lot of complaints on their engraving.But they use cheap materials.Cannot imagine that I would ever order from them again.And I saw no place on their website that I was able to make a comment on my order.But my advise,just order elsewhere for any jewelry one might want to purchase.I have found better quality pieces at a cheap dept.store."