- STORE REVIEWS
- PRODUCT REVIEWS
2005-01-11
5/5
"As A return customer, I always felt the integrity of PCALCHEMY was good based on prior expperience. It was not until I had an issue with a part missing from a case that I found out how good they actually are. Resolution to my problem was handled with the utmost importance and concern. This is something that I value more than the actual purchase price. Though their prices are very competive, their service is priceless. You can buy from this company with the confidence that after the sale you will be treated with concern and fast resolution. They truly go the next level of customer service.
Greg and his staff are the best available on the web.
Thanks guys !!
CJS"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
