- STORE REVIEWS
- PRODUCT REVIEWS
2005-06-12
5/5
"Being an IT system integrator, I build 20 to 30 computer systems a year the majority of these builds being server/workstation based, needless to say I buy a few hundred computer parts a year and I’d like to share my experience with Monarch Computer Systems. After placing my order and receiving my conformation email with tracking number, I started tracking the progress of my order I was pleasantly surprised to see that within a 24 hour period my order was filled and on its way; the merchandise arrived in good condition, very well packed and on time. With good pricing and top notch customer service. “By the way I ended up getting the system built sooner than expected, thanks to Monarch's excellent service, which in turn pleased the clients so much they gave me a big bonus!” I will definitely be doing more business with Monarch Computer Systems."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
