- STORE REVIEWS
- PRODUCT REVIEWS
2012-08-24
2/5
"Ordered products August 7/12 (shipped out that day according to Drs. F&S). Have tried to track pkg. unsuccessfully. Shipment is being sent to Canada. According to tracking records by Landmark Global it was in transit to Canada, then for whatever reason sent back to dock facility in Michigan. After several conversations with Drs.F&S customer support, it is supposedly waiting to clear customs. I paid duty up front to Drs.F&S. If it was in transit at an earlier point, I would ssume that Landmark Global took care of the customs paperwork and moved it along, so why was it returned back to the dock facility ... hmmm! The pkg contains a cat outside tunnel tent, no medication or food. It seems Landmark Global is holding things up. I frequently order from US, but do not feel inclined to shop from Drs. Foster & Smith again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
