- STORE REVIEWS
- PRODUCT REVIEWS
2021-03-10
1/5
The worse customer service experience ever experienced with a major company
"I December 2020 I purchased four appliances from US Appliances (Frigidaire Gallery double wall oven, Frigidaire Gallery microwave/convection oven , Frigidaire Gallery dishwasher and Frigidaire Professional Counter depth French Door Refrigerator. After waiting over two months for my appliances, I finally cancelled the dishwasher and refrigerator and purchased them from another company. If I had known what was fixing to transpire, I would have cancelled the entire order. The oven and microwave was finally shipped on 02/19/2021 ,by R+L Carriers, . When we finally received the appliances on 02/27/2021, they were unloaded and placed in our home. On 03/05/2021 we unpacked the appliances for installation and found the oven damaged (the legs were bent as badly, that the oven set on it's bottom). I contacted US Appliance to report the damage and was informed by Beverley in customer service, that they were not responsible for the damages, since we didn't contact them within 24 hours of delivery (it took 4 days an a dozen emails for them to offer to take it back if we paid $240 return freight and they didn't have another oven in stock to replace the damage one. I for a customer service supervisor to contact me so we could work something out, but Beverley said they didn't have time to discuss problems with customers.
I contacted Frigidaire customer service regarding the damaged. They sent out one of their technical service representatives to inspect the damaged oven. Their agent indicated the oven had been damaged in shipping and if we installed it, it could cause a fire hazard.
I forwarded Beverley the report from the Frigidaire representative, but they have not responded to it.
We contacted Frigidaire customer service agent again and they ask for all correspondences and pictures of the damaged oven.
I am hopeful Frigidaire will solve this problem.
I want to make potential buyer beware of this company. They offer low prices and do not charge state sales tax with "free shipping", but their is a great price to be paid if you have damage."
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