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2020-04-07
1/5
Terrible Delivery Protocol and Damaged Product
"Terrible overall service...gun safe arrived at local TSC and had several dents, scratches, and body damage that looks as though it had been dropped from a truck rolling down the highway.
On-line order was fairly simple and customer representatives were polite. However, that is where the compliments end. Ordered a 24-gun safe on 28 Feb and it didn't arrive at the local TSC until 6 Apr.
The excuse: TSC had trouble locating a delivery company that could navigate a wide neighborhood street. Sounds comical, but it's true. Incompetence began at the shipping department and continued through the delivery of the extremely damaged safe.
Why TSC is unable to coordinate a simple delivery of a common on-line and in-store product is beyond comprehension. The bottom line is: don't order or purchase a large item with the assumption that TSC will provide delivery.
TSC refused to publish this review because it's critical of TSC shipping protocol."
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