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2018-04-04
1/5
Waited and waited. Items never shipped.
"Warm weather and flies came early this spring and caught me unprepared. Can't find fly masks for my mini horses locally so I rush ordered from this website. They appeared to have a great selection. Two weeks later masks hadn't arrived. I went to the shipment tracking link. It said Fed Ex ticket was created, but there was no additional info showing where package was. I called Customer Service. She explained Fed Ex must have missed picking it up and said they would rush ship my order. A week later no package, and no tracking info on the "rush". It is now three weeks the little darlings have been without fly masks. Called Customer Service again. Sat on hold for ten minutes while a recording told me I was #1 in line. Then a recorded voice tells me "no one is available to take your call, please leave a message". I would have ordered elsewhere had I known they wouldn't ship in the 3-5 days promised. I was drug along each time with a promise they were on their way. So I email "customer service" instructing them to cancel my order and to refund my money. I get an email back saying they were sorry and would ship my order in 3 - 5 days. This company is an internet sham. Don't be mislead by their fancy website, and extensive list of products they carry."
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