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2020-12-31
1/5
Won't be shopping here anymore
"I am beyond upset and disappointed in this company right now. My family and I have shopped here for years for all types of occasions. And every year my mom who is now 88 buys me some Belleek. This year she has been housebound for 10 months and started her Christmas shopping early in October. She does not have internet access so she orders by phone. To add to my Belleek collection she ordered me the Castle Luminary...apparently it arrived in a huge box that at her age and small frame she chose not to open until she gave it to me on Christmas morning. I was so excited, but when I removed the top tissue paper I could see shards of ceramic on top, and that the whole thing was cracked. I was so disappointed but called to let them know. The customer service woman asked me to email photos which I did. I told her I had only taken pictures of the top damage as I believed the entire thing was shattered and didn't want to pull it all the way out. I called today and was told they WOULD NOT replace it and the claim was denied as my mom should have opened it when she got it and we are just out of luck. I am so angry at their horrible customer service and total disregard that someone on a fixed income spent $100 on something that will now be thrown in the garbage. I will now purchase my Belleek direct from the factory. SHAME ON YOU Creative Irish Gifts!!!
And today they offered me a $25 gift card, as if I or my family will ever shop there again."
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Merchant Member
2016-01-02
5/5
"Always great prices, fast shipping and wonderful customer service!"
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BlickArtMaterials from Blick Art Materials has responded
Posted Jan-04-2016