- STORE REVIEWS
- PRODUCT REVIEWS
2020-06-20
1/5
AWFUL CUSTOMER EXPERIENCE
"finally splurged on myself during Covid and purchased over $500 worth of products. I called in June 16th livid asking where my order is? There was no eta listing on my tracking nor could they give me clarity when I called. I said, had I known you are using a snail to deliver my package, I would have ordered from Sephora. She told me if my package does not arrive by Thursday they would give me a refund. I then called on Friday to find out if my refund was processed, and scheduled a call back due to the long wait time and the call back never came. So I call this morning and ask if my refund processed, he said it shows your order delivered today. I said I am not home and that is not the point. I don’t know if the package was delivered, I just know I was told my refund was supposed to be processed Thursday due to it taking exes dice time to ship! He said, but you have your product. I said, not the point!!!’ You told me the refund would process Thursday so why didn’t it process?!?!?! DONT TELL CUSTOMERS THINGS AND NOT FOLLOW THROUGH! If you want a luxury experience beyond the products do not use this site! For $500 I could have shopped at Sephora, Skinceuticals, or a million other places that would honor their promise and deliver products in a timely fashion. I am still waiting for a supervisor to reach out...and they told me someone will email me and not even have the decency to pick up the phone and call. Clearly they are a all flash on their site and running on a shoestring budget. I am so upset. As a single mom, I tried treating myself to something dieciséis and look what happens."
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