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2020-05-19
1/5
Deceitful
"Absolutely awful company. Claim *free shipping* And 6 weeks after receiving my Item, i received a bill for almost £40 from Fedex customs charges. The item was on £70!!
Emailed homeary, to receive quite an arrogant and rude response.
The items all come from China. No one makes this clear.
I’ll never buy again from these people.
I could have bought the item for a lot less elsewhere, had I know I was going to be hit with a £40 Bill!"
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Homary.com from Homary has responded
Posted May-22-2020Regarding the customs fees issue, I am sorry we are actually based in China, as stated on our website. Besides, we do offer free shipping to the UK, but I am afraid there is an essential difference between shipping cost (delivery) and customs fees. For the free shipping, we have done as we are advertising that is to pay the shipping company to deliver your packages. But the customs fees are an additional cost that is calculated and charged by the customs in your country according to the related policy and regulations.
Actually, the customs clearance info has already been listed on the FAQ. To learn more about the customs clearance, please check the links below:
https://uk.homary.com/kb/customs-clearance Besides, as mentioned above, we are a company based in China as stated on our website, so your purchase is importation. But in order to avoid the tax&duty for our customers, we have a UK warehouse available now. If there is any need in the future, you may contact us firstly and we can check if this item is in our UK warehouse. Many thanks for your kind understanding.We can truly understand your feeling and also get back to your email, please kindly check if the solution is helpful,
Again, sorry for any confusion and thank you for your kind understanding. Looking forward to hearing from you.