- STORE REVIEWS
- PRODUCT REVIEWS
2007-09-07
1/5
"An update: I received the machine and I highly suggest that anyone that orders from them check to make sure you get what you paid for. I did not and am currently waiting for a call tag to return the machine. All I can say is buyer beware.
I have to say so far I am greatly disappointed in Widowpc. I place an order online on 8/25/2007 and got the automatic reply thank you for your order. Since it was the weekend, I waited until Monday to email them to make sure there was no problem and they received my order. There was no response to the email. So, I called them a few days later and was told yes everything is good, it is going into production. The day before yesterday I sent them another email asking and estimated ship date and to be sent an email with a tracking number at shipping so that I could make sure someone was home. Again no response. So, I called them yesterday to find out what is going on. The person who answered the phone didn't know the status of my order and said he would check and call me back. Guess what, he didnt call me back. So, I call again today, talked to the same person and again he didn't know that status of my order and said he would call me back. I told him I hope he meant it this time. A few hours later a different person calls me back, I forget his name but I guess it the person in charge. He told me my order never went into production, they had lost an employee and my order was never processed (of course the payment for the computer was processed no problem right away). I asked how long before the computer would ship if it went into production now in order to determine if I still wanted it or not, or just a refund of my money. He said he would find out and call me back, and guess what, here it is 3 hours later and no return phone call. Plus, when I call now, I get a recording saying we are busy, you are important leave a message and we will get back to you. At this point, I am fed up with them and don't how they can say they have superior customer service."
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