"I had ordered a bracelet from Jizbee and they sent me a package within a week. Unfortunately they sent me the wrong bracelet (it was the one posted before the one I ordered). I used their customer service page to send a complaint on a Saturday night and got a response Tuesday afternoon. Not only did they respond rather quickly and say that they would ship me the bracelet that I ordered, but they also said that I could keep the bracelet they wrongly sent me as a token of apology for the mix-up. I appreciate the effort that they put into correcting their mistakes and I really like their support of the Honeybee Conservancy. I look forward to buying from them again."