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2013-05-24
1/5
"Horrible return policy. False advertisement on sizes(Not true to size specified on site). I ordered my baby a bathing suit that ended up being too small. Sent it back for and exchange with the form provided in order. I also emailed and was re-assured I would NOT be charged for the exhange to be shipped back to me. I went ahead and shipped the item back to Disney. Only for them to later after receiving the return they only credit back your credit card. So basicaly I have to re-order the item and of course pay for shipping again. That's how they get you people. They just straight up lied to me and ripped me off. I paid with a gift card. They claimed they sent me another gift card to use. I never got it. BUYER BEWARE!"
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Merchant Member
2010-04-06
1/5
"I placed an order with Smart Bargain on a Sat. Unfortunately, when I received my confirmation email I realized I entered a digit wrong on my zip code. So I contacted Smart Bargains the very next day Sunday. The rep could not do nothing to correct the information. In fact they could do not do anything, but send requests. Some customer service, what is the point of having a phone number to call if they cant do anything.
The rep could not guarantees the request would be received in time before shipping so my options giving were to pay a re-route fee $10 and have a possible delay in receiving product OR cancel the order and place a whole new one. Of course I went with placing a whole new order.
It makes no sense to me why a Smart Bargains Rep can not make any corrections in the order before it has been processed. Special when it was less then 24 hours the order was placed, Let alone the product was not even shipped yet. I find it hard to believe this type of situation is uncorrectable. Smart Bargains was quick to take my money, but had been slow to refund it. The Rep told me it could take up to 5 business days or more to be refunded. Buyer beware, re-read all your entered information before placing order. Once you click your final button it is set in stone."
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