"My review is mixed. The 12 hours spent Friday, March 14, were miserable. My computer was in much worse condition after your technicians worked on it. Also your technicians seemed to just walk away from the job. I had to recall ATS a second time; again the service was poor and the machine was in terrible condition. I recalled ATS on Sunday, 3/16/2001. This time, the machine was fixed and the service was excellent."