"Order HDTV and home theater unit on December 11, 2004. Confirmed order on December 13, 2004 and sales agent convinced me to order digital cables at my protest. Unfortunately I caved on his advise and took the cables. Home Theatre was delivered expediently. Significant expediting was required by me to get TV delivered on December 24. When unit was set up, I discovered cables were useless for the home theater and cable box that I have. Contacted BOD on December 27th and received return authorization number and sent cables back immediately. This is the last I have heard of my return order. Each time I attempt to contact BOD by telephone, I am put on hold by the auto answering system, which eventually kills the call.
Just because BOD offers a great price, does not excuse pathetic customer service. The two are unrelated. The great price should be a factor of economies of scale, no store front and efficient procurement processes. Customer service still need to be great."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent