- STORE REVIEWS
- PRODUCT REVIEWS
2004-07-12
4/5
"Bought Yamaha RX V1400 receiver. Great price and delivered new and working properly.
The only problem is I ordered on 6/23 after getting an email saying the item was in stock. Made the order and after 2 days without a confirmation, sent email to find out the status. Got response back 2 days later saying it was on back order. After another 5 days called the 800 number to check status. Told the item would be in on 7/8, which it was. Got an email on 7/8 to confirm I still wanted the item. Called to confirm and received the item the next day at my home.
Overall this was a good experience but would have been great if they had just informed me on the day I made the order when the item would be actually shipped. The price was so good ($200 less than a store), the wait was worth it.
I would definitely use this brandnamez again as long as I did not mind waiting a few weeks."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
