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2020-01-16
2/5
Removal of accurate feedback at seller's request
"I ordered an item from a seller on eBay on 6-Jan. The shipping was advertised as expedited and the cost was $9.95.
I didn't receive the item until 15-Jan. Expedited shipping takes a maximum of 3 days. I left a negative review for the seller stating it was due to shipping time.
The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through eBay’s system, could have explained it was the post office's fault, and then stated shipping he or she would refund my shipping. Instead, the seller called eBay, demanded they remove my feedback; they did without consulting me and have left no option to leave new feedback. Then, the seller contacted me again and stated they removed my feedback, complained my feedback was unfair and I knew it, and stated I was going to be paid back through "karma". I told the seller I would be disputing the shipping charge with my credit card company. It was advertised as expedited when it wasn't received within 3 days.
I called eBay to complain to their feedback department about the seller’s gratuitous messages and eBay’s removal of accurate feedback . I spoke to Victor. He stated their eBay employee removed it because the item had been delivered. I don't think they bothered to read the contents of my feedback before removing the review. The review was accurate and eBay should have never removed the feedback. Instead, they should have advised the seller to reply to the feedback (so new buyers could read it) and explain the reason for the delay and the refund of shipping. I asked Victor to reinstate the feedback option so I could leave new feedback considering the unprofessionalism of the seller. He stated once removed, the buyer can no longer leave new feedback. He stated eBay would address the seller's e-mails with the seller and that is all.
Buyers and sellers on eBay rely on accurate feedback when making purchases. It is part of the seller's advertising as well as eBay’s. Buyers and sellers expect reliability, integrity, and trustworthiness from eBay. If eBay is removing accurate feedback at a seller's request, obviously eBay cannot be trusted."
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2019-06-21
2/5
Poor customer service
"On 14-Jun-2019, I placed an order with Best Price Nutrition. The item was for Vitamin Code Raw, multivitamin for men, 50 and wiser. The package was supposed to be received on 19-Jun-2019. When it was not received, I looked in the tracking information through USPS to see when the package was to be received. It stated it was being returned to the sender due to an insufficient address. When I looked back at the order, all it listed out were the numbers of my house. No street address or zip code was listed. So I called to complain because I have placed orders with them in the past and have not had a problem. Moreover, I know I entered the complete address upon ordering the item.
The first person I spoke to was Kayla. She didn't bother to look back through the previous order history and insisted I placed the order incorrectly, saying their system could not possibly make a mistake. So, I requested to speak to a supervisor. I spoke to Natalie next. She apologized, stated their system obviously made a mistake and offered to resend the item. But, she stated the order wouldn't be sent until Monday and we wouldn't receive it until mid to the end of the week. I told her this was unacceptable. Obviously, if they wanted to, the order could be shipped today and overnighted at their expense due to the error. It was about 3:15pm. She acted like she didn't even care.
I told her to refund the order and I wasn't planning on ordering from them again. She still didn't care. Instead, I would order the vitamins through Amazon.com, where I should have ordered them to begin with because they were cheaper through my Prime membership. She stated she would refund the order, including shipping, but I am still unsatisfied. She should have offered to overnight the vitamins. It was their mistake and they should have tried to limit customer attrition. They absolutely don't care about the customer.
Filed a BBB. I'll also file an attorney general report with the state of Kansas if they fail to properly refund my credit card."
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2018-03-14
1/5
Property damage, delivery damage, warranty issues, defective merchandise, etc.
"Terrible company.
We have spent almost $27k in 10 years and won't spend another dime here. We have had numerous complaints in the last four years, including correctly honoring warranties, defective merhandise, custom furniture ordered incorrectly, delivery damage, property damage during a carpeting installation, etc. Complaints have needed to be filed with the Attorney General of Nebraska and the BBB of Omaha against NFM and Berkshire Hathaway.
Beware."
2016-01-20
1/5
Autoship discount not applied
"Autoship not applied. Had to call customer service. Talked to Felicia. Refused to apply autoship discount, although the order states it will be applied everytime. Will cancel future autoships and will not do business with you in the future."
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