- STORE REVIEWS
- PRODUCT REVIEWS
2018-02-06
2/5
Very serious flaws mar a business for serious music and movie lovers!
"I hate having to write such a brutal review, because I truly want to love Oldies.com-- but there are just too many serious problems with this website and with the operation of the business overall. I am a serious music and movie lover-- and at first glance, this business seems virtually tailored to people like me. There is a huge selection (in theory, that is!!) of great items on the website. However, and this is crucial to know, for people preparing to order here-- the stock shown on the website is, in my experience, often extremely unreliable. Just because a particular item is shown as being in stock when you place your order, that is NO guarantee, at all, that you will actually GET that item.
Also, the processing and shipping time for orders is much slower than what I have encountered from most other websites. Right now, an order that I placed, over four days ago, is still in processing, and no one in customer service is able to tell me when it may or may not ship, or if I will even actually get all of the items in the order! When I placed the order, via Paypal (meaning, the money for the entire order went out of my account upfront, as soon as I placed it), one of the CDs was shown on the website as still having 4 in stock. Now, apparently, there are none in stock-- and my order is still processing, and no one at Oldies.com can tell me whether or not my order will actually contain this CD when it finally ships and arrives at my apartment! Seriously, consider that: I paid for this order, upfront, and I literally don't even know what I will, or will not, get until I open the package, whenever it finally arrives! This is simply not acceptable for an online business in 2018.
Last but not least, other Oldies.com customers, apparently, have had good packing for their orders, but that has almost never been the case for me. Since 2015, I have placed many orders here-- each time, giving the site yet "one more try!"-- and too often, the packages have arrived packed carelessly with one or more damaged CDs. If Oldies.com does not improve, in many ways, and quickly, I will, very soon, be a former customer."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
