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2012-05-16
1/5
"I ordered a flash from DigitalDepotOnline.com which I found out is Thunder Camera. I received the "bait & switch" and was told that for $20.00 more that I could get a "professional grade" flash. It arrived as promised 4 days later but 1) it didn't work & 2) it was not "professional grade" it was a piece of dog squeeze. I immediately called them and was put on hold forever and then was treated very rudely. I demanded my money back but was told that was not possible. What? They then said that they would ship my preferred flash the day that they received the inoperable flash back. They received it 4 days later and it's now been 3 weeks after the fact and still no flash. When I call all I get is voice mail and messages are not returned. I have sent numerous emails and have not received a word back. I have reported them to my credit card company and to the BBB in NYC.
This has been absolutely the most frustrating experience that I have had in making purchases over the internet over the past 6 years."
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