- STORE REVIEWS
- PRODUCT REVIEWS
2019-05-24
1/5
The People who Bought Klockit are Incapable of Running a Business
"It is really too bad. The former owners of Klockit were actually clock people. They had a great technical service department, a wonderful customer service attitude and a broad inventory of plans and movements. For a woodworker like me, ordering the blueprints and building a complicated case was a wonderful hobby. They specified the movement the plans were designed to use and you could purchase the plans and the movement plus hardware from them as a "kit." If there was any problem along the way, you could count on the technical support to help you resolve it. Those owners would have received a 5-star rating.
Then the company was sold to people who wanted to run Klockit like a parts warehouse. These folks have no technical expertise and no concept of customer service. They run an operation with convenient hours for themselves, they dropped their 800 number and don't answer their phone, they have a ridiculously restrictive ordering process, they closed the storefront, fired the technical people, prohibit any hint of negativity or complaint on their Facebook page and destroyed the entire character of the Klockit many of us have, through the years, been delighted to work with.
It doesn't seem to occur to these new owners that they purchased a niche business serving dedicated hobbyists that have and would spend hundreds of dollars with them. They are trying to be a "take-it-or-leave-it" warehouse rather than a clock-building resource for serious craftsmen... and they are so incredibly inept that they probably have no idea why they get such horrible reviews. So sad."
