- STORE REVIEWS
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2021-10-07
1/5
Very bad customer service and experience
"I have been a customer of Bulkapothecary for over 9 years, my last order I received last week worth over $400 in oils, all 4 boxes received leaked everywhere, gallons of bottles half empty due the leakage during shipping. the UPS said not to receive them that he could take them back to sender. I needed the order and I decided to keep it and see how I could resolve this directly with Bulkapothecary. However, they were not considered in replacing the damaged gallons and instead they made me returned the leaked gallons, which I don't even have a new or clean box to ship them back to them except the leaked boxes hoping UPS accepts them as they are to ship out.
I am a small company and for sure if a customer receives a damaged product due to shipping issues, I have had to replace the items at no cost to customer.
In this case they did not help in any way, this is why I am giving them a 1 star review.
If you ever receive a damaged order from them my advice is do not accept the order, you don't want to deal with headaches later."
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