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2016-05-17
1/5
Protection Plan is Completely Fraudulent
"I purchased NCREDIBLE headphone set on 3/26/2016. I also was encouraged by RadioShack salesman to buy a protection plan in the event this headphone became damage. I asked what kind of damages, clearly wanting to know if it covers breaking of any kind. He said yes. Unfortunately today this did indeed happen 2 months later. The plastic band that is the headset snapped in half. I immediately went back to the Radioshack in midtown manhattan to exchange the purchased the item. (my receipt is in the system) And I was told the protection plan does not cover damage. THIS WAS NOT WHAT I WAS TOLD WHEN I ORIGINALLY PURCHASED ITEM. I feel this is completely fraudulent to tell customers the protection plan covers the headset if it breaks and then when it happens one is told it only covers wiring and electrical problems WHAT ELECTRICAL PROBLEMS HAPPEN IN A WI-FI HEADSET. I want my headset replaced. Why would I purchase a protection plan that can't be used. It's consumer fraud on Radio Shack's part. They sell a plan by which they have no intention of honoring."
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