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2009-05-06
1/5
"My recommendation: AVOID WWBW.COM AT ALL COSTS! Your business is simply not important to these clowns.
I placed an order for a nice harmonica, which was intended as a birthday gift for my soon-to-be 92 year old grandfather in-law.
A full 29 days later is the first response I received from them, indicating the item was not in stock, and was backordered for 4-months from the original order date. Did it really take a month to figure out it wasn't in stock?
The email cited that I may call customer support or use the website to cancel my order if I wished. I used the website, with the simple request: Please cancel order #nnnnnn. Here's the response I received:
Dear xxxxxxxxxxxxxx:
Message from Bethany B at Woodwind & Brasswind:
Thank you for your email.
We have received your request to cancel. Unfortunately, your request was received too late for us to be able to stop shipment and cancel your order. When you receive your shipment, do not refuse the package or a 15% restocking fee will be assessed. Please contact us for return instructions if you still wish to return it. Please keep in mind, that you will be responsible for the original outbound shipping and all return shipping costs. Please contact us if you have any questions or concerns.
Regards,
Customer Service
I immediately put in another request to cancel, citing their own #!@$!%* email that indicated the item was backordered for 4 months, and received the following:
Dear xxxxxxxxxxxxxx:
Message from Maria M at Woodwind & Brasswind:
As you requested, the following order has been canceled.
Your order number is:4529169
Please let us know if we may be of further assistance.
Thank you,
Customer Service
Interestingly, every email they communicated referenced a different order #, so perhaps it's their systemic stupidity rather than deceptive questionable practices."
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