- STORE REVIEWS
- PRODUCT REVIEWS
2014-12-01
1/5
"Wow, what a terrible "customer service" department they have. They ran a "create a wish list, get a $10 gift certificate" promotion which my horse-loving daughter went ahead and did. Several days went by with no gift certificate, so we contacted them as we were trying to do Christmas shopping. At first, they claimed the $10 took "48 hours, business days only" to arrive. So we waited. It didn't show up, so we emailed. They replied that we "didn't have a wish list." We checked online, and sure enough it was gone! So, I recreated it. I called. No one could figure out why it was gone. I figured out on my own that if an item on your wish list becomes unavailable, it goes away--and so does your wish list. So, I recreated it and reached out to them. This time, they claimed it wasn't public--which it is. They said we'd have to make it public, and, then give them time to search it on the internet and find it, and then give them three days to generate the $10...meanwhile, Christmas items are disappearing in desired sizes and colors, including items in our cart. This is a relatively high priced merchant and the $10 helps on a cart full of high priced equestrian items. After days of wrangling and numerous phone calls and emails with impotent content, we give up. We will go ahead and shop with a discount saddlery merchant. Wish I could post what I'd like to say to doversaddlery online, but, it wouldn't be appropriate."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
