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2017-09-27
1/5
Customer service is severely lacking
"I ordered a chair that I had been wanting for months. The chair ended up being on backorder. Not a huge deal. The chair finally arrived and I knew from reading the reviews that the chair legs should've been in a zippered compartment under the chair. My zippered compartment was empty. I looked in the box and saw another box labeled "legs" This box was taped shut and completely empty. I called customer service and, after being passed around, was treated very rudely and told I would receive the legs in 2 weeks. I wasn't satisfied, so I called and asked for a supervisor and was given the same answer- 2 weeks. I just decided to live with it since I was getting nowhere. 10 days later I receive a voicemail telling me to look in the zippered compartment under the chair. I immediately called back and spoke with another extremely rude customer service rep. She said I would have to wait 2 more weeks for the legs. I was VERY unhappy at this point, but nothing I could do. The very next day I received ANOTHER voicemail telling to check the compartment under the chair. I called AGAIN to be informed the person I talked to the day before had not processed the order for my legs. I was treated the entire time like I was an idiot and trying to get something free out of them. I have been ordering from Brylane Home for years and never had such a horrible experience. I finally received the legs 3 weeks after the chair. So disappointing. I love the chair, but the quality is not there for what I paid. I think I am pretty much done with them after this experience."
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