- STORE REVIEWS
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2019-06-20
1/5
Upset loyal customer from Trinidad
"I’m a loyal customer to dr jays, I’ve been buying products here for atleast 7 years, I’m highly disappointed with dr jays. I’m from Trinidad so when I order the package goes to my skybox in Florida then arrives to me in Trinidad. I accidentally clicked the old skybox address without me realizing until time passed and I hadn’t collect my package. Tracking my package I saw that it was collect at Florida but at a wrong address, I immediately contacted fed ex they said I needed to contact dr jays to file a claim in order to retrieve my package That i spent approximately 100usd for. On contacting dr jays they immediately told me to contact fed ex , contacting fed ex they told me again to contact dr jays. Dr jays then told me nothing can be done and I’ve lost my package and money and they got the exact location where it was sent to. This has got to be the worst thing ever and I’m from Trinidad so I guess they couldn’t care less about me. They made absolutely no effort to retrieve it , me being a loyal customer for years no gift cards nothing, I’m highly upset about this and everyone ordering stuff be aware please.
@****@****"
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