- STORE REVIEWS
- PRODUCT REVIEWS
2015-10-05
1/5
"The initial rental went well until we returned the equipment. We received a call stating the battery we returned was the incorrect battery. My wife, who is the photographer, drove there with another battery she thought might be there battery, Prophoto called again later stating this was also the incorrect battery having a 2010 manufactures date, but had there sticker on it. My wife made second trip there and took a third battery, only to be accused of swapping the sticker, which she did not do. They kept the third battery, and said this was there battery with the sticker removed. I think there was a battery swap, but it happened before we rented the equipment and ProRental did not catch it. To accuse my wife and I is completely unacceptable behavior and we will no longer use ProPhoto for anything in the future. I can not express the displeasure I have toward the 2 gentlemen who work there."
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