- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2013-08-01
3/5
"I got my system a little late. Things were taking longer than they should so I called and was told that my power supply was out of stock and I needed to pick something else. (If I hadn't of called how long would it have been before they called me?)I did and my system was rushed to me. It arrived two days later than anticipated. Upon un-boxing the ssd was loose. It was an easy fix. PC operates fine but I noticed I was missing a case fan that I paid for and one case fan was not working. I called and they sent me some cheapies. I called back and their tech was rude, I guess I called before closing. He hung up on me. Also I noticed my blu ray player has no software. I emailed and they said it should have come with power dvd 10. It didn't. I told the tech on the phone, the one that hung up on me and he said it was a mistake and that it doesn't. What a jerk, even though I have written documentation from them... So two wrong case fans and missing software. Now my gpu is making noise and its getting worse. I emailed them of my concern and didn't get a response."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2013-07-17
1/5
"I order my system and it arrives 6 days early, awesome. It's a nice system and has dual 7870's. Within a week or so it starts to hard crash at least once a day. I contact tech support and establish a problem with the video cards. A tech comes over and replaces them. His parts are defective. We put the old parts back in and I limp along while an exchange is processed. I get the new system. The new system has a free upgrade to dual 670's because the 7870's are no longer available. New system is awesome. Everything is fine. I come home from work and try to wake up the system, it was in sleep mode, and I hear a loud pop. A capacitor in the power supply goes out. A tech is schedules to replace it. Tech shows up, first month on the job and first alienware he's worked on, replaces ps. He unhooks a lot of wires from the motherboard he didn't need to. PC turns on but command center and lights don't work. He has to come back to replace motherboard. He replaces it. Lights work and fans run at max speed. Not good. He tries to fix it and by the end of it the PC won't even boot to bios. All my data gone."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
Favorite Stores
43618 reviews
Least Favorite Stores
1930 reviews
Cyberpower_PC from CyberpowerPC.com has responded
Posted Aug-19-2013We apologize for any inconvenience or miss-communication. If you have an LG BluRay player and ordered the system with Windows 7, you may obtain a PowerDVD trial software. Emails are also generally answered within 24-48hrs unless if sent during the weekend. Please contact us at 888/900-5180 for further assistance with your video card.