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2018-03-26
5/5
Great bike, incredible service!
"Being a bigger guy, I was looking for a larger bike, so I ended up getting a Firmstrong 29er beach cruiser from Amazon. The bike looked great after assembly, but I noticed there was a little wobble in the rear wheel/hub. After a chat with Claire in the service department, she said that I could bring it to any bike shop for repair and they would reimburse me. I have heard that story in the past, and figured it would take a long time to track down the money. Boy, I could have not been more wrong. It was easy, quick and, most importantly, painless! I would highly recommend the bike as well as the company - they stand by their products!"
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