"Placed a large order over nearly 5 weeks ago. (aug 23). I ordered 3 thermo perches for my African Grey parrots as we just moved up to a different climate and it begins snowing around the beginning of October. The items became out of stock, I sent numerous communications inquiring when the item would be available, I would get an email back saying "I'll check into that" by "Jennifer" then she would close the case. Now it's September 25th.. they JUST ordered the item and it will take somewhere around 2 weeks before they get it then I am supposed to wait for slow boat to china to get the order. I DON'T THINK SO. Very dissatisfied. These people need to realize that our pets are our children! I also am spammed to death with emails (probably 4 a day!) I'm taking my business elsewhere!!"