- STORE REVIEWS
- PRODUCT REVIEWS
2007-02-25
1/5
"Your mileage may vary with this company, but from my experience this is the worst internet store I have ever dealt with. Their customer service is terrible because they never returned responses to my email inquiries and voice mail messages. On one occasion I waited on hold for 45 minutes only to have someone answer the phone and then immediately hang up on me.
On January 10th I placed an order with TVAuthority.com for a product as being advertised "in-stock". I was told the product would arrive between Jan 23 to Jan 25 and someone would contact me prior to the 23rd to schedule the drop-ship. My credit card was charged the same day as the order, even though the product had not shipped. On Jan 23rd, I never received a call to arrange for the drop-ship so I tried to contact them. After six unsuccessful phone calls, two email and three "website chat-line" attempts over a period of three days, I eventually reached them on Jan 25th. The customer service rep I talked to didn't know the status of my order and said he would need to contact the product's distribution center and get back to me on the 26th. On the evening of Jan 26th since I had not heard back from TVA on the distribution center status, a seventh phone call was made and after waiting on hold for 25 minutes I find out the product would not be delivered until Feb 14th because it is not "in-stock" even though the TVA website says it is.
In terms of the extended warranty purchased, on January 26th I received an email stating that this information had been shipped USPS. As of February 25th I still have not received it, my guess is because they never mailed it.
On February 1st I canceled the order with TV Authority due to lack of trust with the company (phone call number eight). When canceling the order I asked multiple times to the customer service rep to cancel both the product and extended warranty order. He tells me he will cancel both orders. I was promised the credit card charges would be reversed in 5 to 7 business days. On February 3rd after checking the order status on their website I realize that TVA canceled the product order but not the extended warranty so another phone call with a lengthy hold time was required (phone call number nine). During this call TVA stated they had already contacted my credit card company and the charges should be reversed on February 5th. On February 9th a tenth phone call was made to TVA to find out the status of my credit card charge-back because my credit card still shows the charge. They promised me they have already contacted the credit card company. On February 11th, I contacted my credit card company and they acknowledged that TV Authority never contacted them and I am forced to dispute the charges at this point. On February 17th I called the credit card company to verify if TV Authority ever contacted them and to their knowledge they never did.
Based from my experience these people will tell you anything to satisfy you and get you off the phone. Good luck getting an actual product."
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