- STORE REVIEWS
- PRODUCT REVIEWS
2017-06-26
1/5
Worst Experience EVER. NEVER buy from these people
"We ordered a filter cover, O-ring and 2 other parts. The part numbers for the 21" filter cover and the 25" filter cover were so similar. We accidentally ordered the 21" filter cover, but managed to order the correct 25" O-ring. All parts came, we discovered the mistake and called to correct it. The customer service rep did not give a **** that we got the wrong part, our filter was already torn apart (in anticipation of the new cover arriving) and made no offer to get the correct filter out to us right away. That lazy S.O.B. just gave us an RMA# and no instructions whatsoever on how to return (there is some janky return label already attached to the outside of the box they shipped it in). After multiple chat sessions I headed up to UPS with this ginormous box to send back. P.S. YOU PAY FOR RETURN SHIPPING!!!!! Get into this - we only paid $6.95 for the items to be shipped to us...it was $288 F-ing dollars to ship their **** back to them. On top of that, if the stuff doesn't make it back to them within14 days of the DAY YOUR ORDER WAS PLACED (regardless of shipping time), then you will pay a 20% restocking fee. NEVER USE THIS ONLINE RETAILER. It is set up to discourage your returns and to cost you a fortune should you try to return. This is a scam and not consumer friendly AT ALL. I wish I would have seen these reviews before trying to save $50 by ordering here. THIS PLACE ****."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Least Favorite Stores
198 reviews
