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2018-04-03
1/5
DO NOT Purchase from FURNITURELAND SOUTH
"I purchased a Magnussen Bedroom set on November 25, 2017 by phone and have yet to receive my entire order as of April 3, 2018 OVER 4 MONTHS LATER!!!!!
In January 2018, I received a partial order of a bed and dresser, 3 pieces were not delivered due to damage in the warehouse. The damaged bed has yet to be replaced, items damaged (multiple times) in the warehouse failed to be replaced and delivered in a timely fashion. Furnitureland South has repeatedly changed my delivery date without advising me only to cancel a few weeks later. I have taken many days off of work to receive delivery to accommodate them.
I was supposed to receive a delivery last week, end of March but it was canceled due to a weather related event. I emailed Furnitureland South my days of availability and thought they would make an attempt to honor due to multiple cancellations and delays.....not even an acknowledgment of receipt of the email.
Yesterday, April 2, 2018, I recieved a call at 10:52am from a Furnitureland customer service representative telling me that the double dresser was damaged, they attempted to repair but it is not at their standard of quality for delivery. THIS HAS HAPPENED MULTIPLE TIMES. I wonder if it were damaged last week when it was scheduled to be delivered? The delivery customer service representative gave me two options, 1) wait until the new dresser arrives which will take two weeks and then another several weeks for delivery
2) get a partial delivery and new dresser will be ordered and delivered.
I have put off the sale and open house of my home for over a month due to the master bedroom begin unfurnished WE ARE LIVING OUT OF BOXES and BINS!!! I accepted the partial delivery. The customer service representative suggested receiving the double dresser to help with staging, would seek compensation on my behalf for my multiple inconveniences, delays, damaged furniture, cancellations, and acknowledge my unfortunate experience with Furnitureland South, and would email me within an hour to confirm. As of 7am this morning I have not received a follow-up email from Furnitureland South.
Last night, I emailed to ask the status of my conversation with a representative and will have to follow-up with a call today.
This appears to be a company standard of practice and I would not advise a purchase from this store. I have documented emails to and from to substantiate my claim of horrible customer service. They appear very comfortable with taking money from consumers and not adhering to a positive standard of practice. My family and I have literally been held hostage for months and they don't care."
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