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2018-03-28
5/5
Great!
"It's always a pleasure shopping at quadratec.com."
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2018-03-09
1/5
Worst customer service ever
"Let me tell you about my experiences with Google Customer Service.
First, I send in my Pixel XL in exchange for $410 towards buying a Pixel 2 XL. Google loses my Pixel XL, claims I sent them a broken HTC, and tries to give me $35. After much kicking and screaming, they finally give me the extra $375.......but in Google store credit instead of putting it on my charge account that I used to buy my new Pixel.....as was promised.
Then as a glutton for punishment I buy a Google WiFi router. I have it for less than 2 months and it dies. I contact customer service and after the usual troubleshooting stuff, I'm told to send in the purchase information, serial numbers, and what not. I think "wow that was easy. Maybe my first experience was just a fluke" 2 days have passed and nothing from Google. A multi BILLION dollar company dragging their feet to replace a $100 router that probably cost them $5 to make.
Worst customer service EVER. Do your self a favor and stay away from Google electronic products. They aren't bad products but God help you if you have a problem need help from Customer Service."
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