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2014-12-19
1/5
"I have been told since December 4, 2014 that glasses.com was sending my refund of $902. Their customer service reps are so nice, and seem so concerned. When I call and tell them I have yet to get my refund, I get comments like, "Oh my goodness! I'm so sorry to hear that! Let me see if I can find out what's going on!" Every time I call, they tell me that they will process the refund, but they never do. Then, when I call them and tell them that it has not been processed, they apologize profusely! "Oh, I am SO sorry! Let me talk to my supervisor!" Then they do it again. First, they said the delay was because of the Thanksgiving holiday, which sounded reasonable to me. But the refund never comes. I have been told on *several* occasions that they have contacted my bank and that the refund was complete, but when I call my bank, I am told that it has not been done. Then, when I call glasses.com, they apologize profusely and say they will get it processed again. At this point, it is just plain sad. I have spoken with Katie, Claire, Bobby, Jenny, and Kortney (some of them more than once). I have spoken with them at least six times in the last two weeks, and they have no excuses left. This evening, I was told by Kortney at glasses.com that they have been purchased by another company (Luxotica). Kortney told me that the developer at Luxotica said they'd be sending me a check tomorrow. However, Kortney cannot tell me the phone number or a name at Luxotica to contact about this. Here is an email from glasses.com which was sent to me today, 12/18/14. I requested Kortney send this to me because all of our prior contact had been via phone and I wanted something in writing from them stating that they did owe me the money. Dear Dana, Our company, glasses.com, has received your order return on November 26, 2014 via USPS tracking number 92019901424587000000045750 and our company owes you $902.00 that we have yet to return that money to the account holder. We understand that fraud charges are being pursued to our company. -Kortney 1420 S 4800 W SLC, UT 84104 1-***-***-**** Before I ordered from glasses.com, I checked online and saw nothing that looked suspicious. Their prices are so great, and I thought they were legitimate. But due to my experience, I have been in contact with my credit card company, and it has agreed to pursue fraud charges against glasses.com. I hope I can get my money back. I mean, it is almost a thousand dollars!!! Normally, I am not one to write negative reviews, but I thought I should share my experience. Update: 12/22/14 I FINALLY received the refund on my credit card (even though I've been told several times they were sending me a check). and will cancel the fraud proceedings against glasses.com. But, I will never buy anything from them again, no matter how tempting the price."

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