DebFieser

STORE REVIEWS
PRODUCT REVIEWS

2006-08-23

1/5

"Upon notification of backorder, cancelled order on 8/1 due to a temporary shipping address. AllHeart disregarded multiple e-mails and a phone call advising them of the cancellation and invalid shipping address. The item was shipped out 14 days later to a hotel 1500 miles from my home. They insist it is my responsibility to retrieve the package and return it for credit."

Detailed Ratings

Overall quality of the company

Pricing of products and services

Value the company offers

Is consumer focused

Is committed to quality products and services

Is easy to do business with

Is trustworthy

Likelihood of customers making future purchases

Likelihood of customer recommendations

Variety of brands and products offered

Overall quality of ordering process

Ability to determine if a product was in-stock real time

Ease of checking order status

Ease of ordering online

Overall product shipping and delivery process

Ease of checking delivery status

Delivering products on-time

Being updated on the exact date the delivery was sent

Overall customer service

Customer service resolving problems

Customer service making decisions on their own

Customer service being knowledgeable

Customer service being easy to reach

Customer service being trustworthy

Overall web site

Web site reliability

Speed of web site

Web site being easy to use

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