"I did business with Blinds.com years ago. At that time I received 3 lovely sets of blinds. Perfect fit, very good quality, great price, prompt delivery. Mid December the string on one of the shades breaks and it becomes a problem to open and close the blind. Since I was looking at changing the color scheme I decided to order a new set. Only communication from Blinds.com was the confirmation email. Eta for delivery 12/30/16 to 1/5/17, still waiting. No update on their website, chat line unable to give me any updated information, tells me it will be at least 48 house before they are able to reply. What? Luckily, I paid using Pay Pal. Unfortunately, I assumed they were still a reliable vendor, I wish I had checked this website before ordering. Lesson, always recheck your vendor, never know when they go bad. I'll update my progress."